About PRISM

IT Specialist - Digital Content

Job Application

Job Description

The Information Technology Specialist will provide assistance to the Information Technology Department including, but not limited to: contribute to documentation and information on the EIA’s website, lead routine projects, assist Senior Specialist’s on complex development projects both website and EIA’s information management system (enterprise/proprietary), provide technical assistance and support both, evaluate and test new work and bug fixes, including, submitting and responding to support tickets. Provide backup support for the Clerical Assistant. Prepare, review, and edit system and training documentation, conduct training, and perform special projects. The position will report directly to the IT Manager. 

All members of the IT Department are expected to develop an overall, well-rounded knowledge of the systems and applications IT supports so that they can assist users in areas outside their specialty. The IT Specialist will be expected to primarily support the Digital team but will be expected to help all IT teams, as needed.

Job Requirements

The ideal candidate will have at least two years of increasingly responsible work experience to successfully perform the essential functions of the job, including but not limited to:

• Strong attention to detail
• Write clearly and succinctly and apply strong editing skills
• Strong problem solving and troubleshooting skills
• Ability to analyze data for validity and ensure a high level of data integrity
• Ability to provide guidance and training to users on technical subjects
• Exceptional customer service skills and ability to maintain effective working relationships with others 
• Ability to manage and prioritize multiple tasks, projects, and a changing workload
• Intermediate to advanced computer application skills especially in Microsoft Word, Excel, Access, Outlook, PowerPoint and Adobe Acrobat
• Experience using or working within a content management systems, customer relationship management systems, databases (i.e., SQL), or policy administration or underwriting systems or similar
• Experience with web development technologies and practices is desirable, but not required.
• Understanding of website technology, web standards (including Accessibility), content marketing, and social, including SEO and best practices, web analytics and experience with Google Analytics is desirable, but not required

Benefits

A generous benefit package is provided including Public Employees Retirement System (PERS); a Section 125 Cafeteria Plan with a generous allowance from which coverage may be provided for the employee and their dependents for health, dental, and vision insurances; long-term disability and short-term disability insurance; life insurance; deferred compensation program; 13 paid holidays per year, and sick, vacation and management leaves. As a PERS participant, EIA employees are exempt from paying into Social Security, except for the Medicare portion of the cost.

Physical Requirements

Physical requirements of this position typically include: sitting for long periods of time, reaching, grasping, kneeling, talking, hearing, seeing, repetitive motions, exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move. Some travel may be required.

Special Requirements

Possession of a valid State of California Driver’s License issued by the State Department of Motor Vehicles, or the ability to obtain one within the first month of employment. Proof of auto insurance with no exclusion for business use is required.

EOE