Member Services
Vendor Services
We rely on world-class vendors to provide you with the best service possible.
When active violence occurs, time is critical to survival. Being able to react quickly and with confidence is vital to saving lives.
PRISM has partnered with the Health & Safety Institute (HSI) to provide members access to Active Violence Emergency Response Training (AVERT). AVERT goes beyond active shooter training and uses dynamic methods to teach employees proactive awareness, how to react and protect themselves and others in a violent situation, and how to respond to severe injuries that are often a result of these occurrences.
AVERT is a 2-hour course that emphasizes training in:
- Warning Signs and Situational Awareness
- Escape, Evade, Attack, and Active Shooter Response Procedures
- Emergency Stop the Bleed Training Techniques
Employees will receive basic information on what to expect in an online module followed by classroom instruction that uses dynamic techniques with hands-on training to reinforce the taught life-saving skills.
After training, employees will be able to :
- Recognize warning signs of a potential aggressor
- Escape, evade or attack in the critical seconds during an event
- Apply critical bleeding control techniques to help save lives
- Respond quickly in a violent or emergency situation
Give employees the confidence they need to respond with the appropriate action if active violence or a life-threatening situation arises.
A dedicated Telephonic Nurse Case Manager (TCM) is assigned to perform a triage call with the injured worker upon authorization of a surgical procedure. The TCM will act as an extension of the employer, and the claims examiner with the focus being on educating the injured worker about the post-operative limitations and what adjustments the injured worker will have to make temporarily to their daily living activities. This is an optional program that is available to PWC members.
Contact Jen Hamelin for more information about this service.
Paradigm can assist workers' compensation members when a catastrophic claim occurs by providing access to claims professionals whose sole purpose and expertise is to manage the claim. This is achieved by bringing medical benefits to the injured worker, and assigning experienced clinicians to their case. Paradigm Outcomes has managed over 15,000 catastrophic claims over the last 25 years, and provides a unique opportunity to “sell” the medical components of the claim, thereby creating a contractual negotiated limit on the medical exposure to the claim. Contact Karin Valenzuela (formerly Wedworth) at 916-850-7300.
If you participate in PRISM's Workers’ Compensation or Liability Coverages, you’re required to have a claims audit completed every two years per PRISM’s Policy Statement and Underwriting and Claims Administration Standards and Guidelines.
In Workers’ Compensation, PRISM has contracted with 3 auditors to perform audits (ALC, AON, and NBA). For more information or assistance, feel free to contact Karin Valenzuela (formerly Wedworth) or Jen Hamelin at 916.850.7300.
In Liability, there are 2 contracted auditors (Ken Maiolini – RMS and Brian Stiefel/Timothy Vincent for Praxis Consulting). For more information or assistance, feel free to contact Heather Fregeau at 916.850.7300.
Mainstream Unlimited services include both pre- and post-crisis incident services and communications management.
Pre-Crisis Services
Pre-crisis services include regional training programs, emergency plans (review and development), vulnerability assessments, and webinars on topics such as critical incident management, communications, and media management. Any member-specific, pre-crisis training and communications management may be contracted and paid for by the member at the discounted rates offered to PRISM members. Members may access their available subsidy balances to assist in covering those costs.
Member Spotlight: Nevada County's Safety & Security Plan for Board of Supervisors Meetings
On February 23, 2021, four members of the public attempted to physically disrupt a Nevada County virtual Board of Supervisors meeting. Although the meeting was being broadcasted virtually, there were those who came in person, and the situation became chaotic. It was time for an Event Security Plan. The county also turned to PRISM's partner Mainstream Unlimited. Read more about this EAGLE Award winning project and how Crisis Incident Management was utilized.
Post-Crisis Incident Services
Post-crisis incident services include situation assessment, media consulting, public announcements, and deployment of outside resources to member site. These services will be provided to members upon approval by PRISM and paid for by PRISM up to $50,000 per incident. Any costs above that would be paid for by the member.
For questions on pre-crisis incident services, contact PRISM Risk Control.
If you are dealing with a crisis and need help with situation assessment and media consulting, please contact the following individuals: Rick Brush, Mike Pott, or Gina Dean.
PRISM has partnered with Health and Safety Institute (HSI) to offer high-quality CPR, First Aid, and AED training options. HSI has developed its National Training Solution to allow customers to conveniently coordinate training through a single point of contact. PRISM has also negotiated a favorable, reduced rate for members.
CPR, First Aid, and AED (on-site)
CPR, First Aid, and AED (blended learning with RSV) (view RSV video below)
For more information, please contact Risk Control.
PRISM has partnered with Plexus Global to provide a Drug and Alcohol Testing Program to help members control the costs and administrative difficulties that compliance with testing requirements present. Participation in the Program is voluntary and open to all members. Services provided comply with 49 CFR, part 40, "Procedures for Transportation Workplace Drug and Alcohol Testing Programs" and part 655 “Prevention of Alcohol Misuse and Prohibited Drug Use in Transit Operations.” Program services include but are not limited to: statistically validated random computer selection, administrator notification, specimen collection site coordination, quarterly summary reporting, billing assistance and Medical Review Officer (MRO) coordination. Plexus Global also offers Program Management, in which Plexus staff will take an active role in managing the agency’s Drug and Alcohol Testing Program.
Drug and/or alcohol testing services are also available for Court related and HR matters; post-accident tests; and all drug free workplace and/or reasonable suspicion testing. Contact Risk Control for more information.
Benchmark Analytics® is available exclusively to PRISM members to access the Benchmark Blueprint — an evidence based software solution that automates personnel management and enables accurate early intervention.
The Benchmark Blueprint uniquely provides real-time analytics allowing command staff to proactively identify agency and officer level risk patterns before adverse events happen — paired with the industry’s first research-based technology to recommend and track support strategies that change officer behavior as well as facilitate custom wellness planning to improve health and well-being. Benchmark’s Blueprint automates and centralizes agency operations while enabling command staff to elevate performance, trust, and transparency.
Feel free to contact PRISM Risk Control for additional information.
PRISM offers EPN services for our members that allows employers to monitor employee driving records, expiring licenses, and other relevant documents. Contact Risk Control for more information.
PRISM has partnered with Vector Solutions to bring our members Vector Evaluations+, an Employee Performance Evaluation Software designed specifically for first responders. Tracking your crews’ abilities is essential for ensuring effective job performance. This service integrates with Vector Solutions' learning management system platform and includes the ability to; test and track skill competencies, oversee officer's progress during FTO program, record videos of skill demonstrations, and assess performance. Contact Risk Control for more information.
This pool of highly-experienced individuals with backgrounds in Risk Management, Finance, Human Resources, Risk Control, and other skill sets, is ready to take on special projects or special assignments with a consulting component. Each has been reviewed by the Member Services Committee and has passed a background check, making your task easier. Browse through our Enterprise Risk Consultants (ERC) e-guide and find the consultant that’s right for your situation.
Interested in becoming part of the Enterprise Risk Consultants group? Check out the short presentation below and feel free to reach out for more information by contacting Member Services or call us at 916.850.7300.
This mobile application for first responder agencies is accessible through our partnership with Vector Solutions and allows for easy inspections on the go. Vector Check It simplifies routine maintenance inspections of equipment, vehicles and apparatus. Access customizable checklists based on your own needs. Send push notifications to alert users of past-due checks. Open service tickets, document costs, and then track the progress of an out-of-service apparatus. Contact Risk Control for more information.
Primary Workers' Compensation members can contact contact Jen Hamelin at 916-850-7300 for more information.
PRISM has partnered with The Counseling Team International (TCTI) to provide access to their wide array of First Responder Peer Support services.
TCTI has been working with first responder agencies for 40 years to manage the ever-changing needs of employees and the departments they serve. Their team of professionals and culturally competent clinicians are available to assist with all aspects of an agency’s peer support program. TCTI has the knowledge and ability to effectively support departments as they work to create or revise a peer support program, train their team members, educate employees on peer support, debrief after difficult situations, and more. Agencies have the ability to choose any or all of the services that TCTI offers, without a minimum service requirement.
Contact Risk Control for more information on accessing these services.
Company Nurse is best-in-class Premier Injury Reporting and Nurse Triage for workplace accidents. With Company Nurse, your employees have access to medical expertise immediately after a workplace injury occurs, so that they are given advice and channeled to the most appropriate level of care when necessary. Using this process will help to reduce the costs associated with workplace injuries while improving the overall health and safety of your workplace.
PRISM has negotiated a discounted rate that is available to all the members of the PWC Program. EWC members will also receive a discounted rate if, when they negotiate their contract with Company Nurse, they notify Company Nurse that they are a member of PRISM. For more information on Company Nurse, please contact Jen Hamelin at 916-850-7300.
PRISM has partnered with iUnited to provide employer defense investigations, regulatory compliance, and fraud abatement throughout California.
Specializing in all aspects of insurance defense investigations, iUnited leverages experience in multi-line coverages and provides investigative evidence to assist claims.
For further assistance, please feel free to reach out to Karin Valenzuela, PRISM's Director of Workers' Compensation Claims.
Donn & Company (DonnCo) is a restructuring firm that optimizes the financial, and operational, performance of Worker's Compensation managed care programs (medical bill review, PPO, PBM, utilization review and case management) to ensure maximum savings at minimum cost. DonnCo doesn’t provide managed care services; rather works with clients’ existing vendors—identifying areas for improvement in their process and resources, fixing those weaknesses, and auditing ongoing performance to make sure the vendors stick to the high performance commitments they negotiate. The goal is to optimize programs in two ways: through restructuring existing programs; and, if needed or required, through a competitive bid or RFP process. For small and medium sized payers, the financial impact can be hundreds of thousands of dollars a year in reduced medical and managed care fees.
Contact: David Donn at 415-409-3666.
ProCare is a leading privately held medical transportation & language services company, offering: fully credentialed drivers and interpreters, proprietary referral management software, with a triple confirmation guarantee. For more information on this program, please contact Jen Hamelin at 916-850-7300.
NeuroRestorative (formerly Care Meridian) is a leading provider of sub-acute and post-acute rehabilitation services for people of all ages with medically complex injuries and illnesses. For more information on this program, please contact Jen Hamelin at 916-850-7300.
A Risk Management Practitioner (RMP) Certificate Program has been developed in partnership with CPS HR Consulting and the CJPIA, to provide the building blocks to establish, develop, and embed risk management as a business process in public sector organizations.
This five, one-day in-person training series is specifically designed for risk management assistants, workers’ compensation specialists, human resource analysts/assistants, and frontline supervisors who are responsible for practical, cost-effective risk management.
Check Out the Schedule of Upcoming Courses and Registration Instructions
Want to know more? Watch this webinar: Risk Management 101: More Interesting Than You Think!
Course Descriptions
Overview of Public Sector Exposures and Risk Management
Why is skilled risk management so critical to organizational success? What does an effective Risk Management professional do? Join with colleagues to learn about the responsibilities of a Risk Manager and expand your knowledge and understanding of how risk management contributes to your organization. You will walk away with key concepts and tools used by risk managers and form new insights into the unique loss exposures public entities face. You will also learn about the foundational laws and regulations that shape the profession.
Insurance Administration, Review and Risk Transfer
Manage your organization’s risk and exposure like a pro after taking this class. You will master the complex and confusing world of insurance, learn to successfully transfer risk, to read an actuarial study, to review a loss run, and apply new knowledge about working with brokers and navigating contracts to minimize risk for your organization.
Property and Liability Claims, Safety and Loss Control
Plan proactively! After taking this class you will know how to identify and evaluate your agency’s particular loss exposures while implementing sound proactive loss control measures. Impress your management with strategies for navigating investigations and litigation and assessing current trends and evolving risk.
Workers’ Compensation
Handle one of the biggest areas of risk management flawlessly after taking this session. Come back armed with strategies and tools for how to effectively administer standard workers’ compensation and employer’s liability policies within your organization. You will engage in hands-on exercises that provide you with practical guidance on how to administer claims, maintain records, and conduct various audits.
Disability Management and Early Return to Work
Demystify this complex area of risk management when you attend this important session. You will explore both work-related and non-industrial injuries as well as the similarities and distinctions between “temporary modified duty” and “reasonable accommodations.” Learn how to engage in the interactive process and uncover the intersection between medical limitations and workplace disabilities, as well as the benefits of maintaining an effective Early Return-to-Work (ERTW) program.
PRISM has partnered with Health Safety Institute (HSI) to provide members with access to a comprehensive, automated Safety Data Sheet (SDS) and chemical inventory management solution. This program provides environmental health and safety managers with easy to administer, web based tools to simplify the process of compliance with right-to-know requirements. We have pre-negotiated rates for a variety of service options, allowing PRISM members to scale the program to suit their needs.
Contact Risk Control for additional information about this service.
Vivid SDS Online from HSI on Vimeo.
PRISM has partnered with Precision Concrete Cutting to offer professional sidewalk assessments and maintenance services. With franchises throughout the state, they are poised to help public agencies reduce sidewalk trip hazards. Their services will repair trip hazards, uneven sidewalks, concrete paths, footpaths, and any other type of damaged walkways therefore reducing risk and liability.
Contact Risk Control for information on preferred pricing.
Brokers specializing in resolving complicated claims via annuities. Contact Noah Schwartz at 916-649-7585 for assistance in both Workers' Compensation and General Liability cases, or John Pinto at 916-955-9120 for Workers' Compensation cases.
Subrogation is the legal process of recovering costs for losses caused by other parties or entities. Recoverable costs can come from a variety of sources. George Hills Company and Carl Warren & Company are two organizations that can assist members. They know the legal process to aid in securing recovery of costs from responsible parties and can also help identify costs incurred that are prime for recovery. This service is available at preferred rates for PRISM General Liability members.
A list of common examples of potential recovery cases include (but are not limited to):
- Auto Debris Cleanup Damage
- DUI Fees
- Electric Pole Damage
- Environment Spills
- Fire Hydrant Damage
- Graffiti/Code Enforcement
- Sign Damage
- Streetlight Pole Damage
- Traffic Signal Damage
- Transformer Damage
- Underground Service Alert Damage
- Vehicle Damage
For more information on Subrogation Recovery Services, please contact Heather Fregeau at 916-850-7300.
PRISM has partnered with Dr. Harelson to provide members access to Substance Abuse Professional (SAP) Services. This service begins when an employer receives a positive drug or alcohol test result. Employers can refer employees to Dr. Harelson for both the initial and follow-up SAP evaluation. With DOT qualification, over 40 years of experience, and hundreds of substance abuse evaluations completed Dr. Harelson is able to handle all your SAP service needs.
Contact Risk Control for more information.
PRISM contracts with multiple Third Party Administrators (TPAs) for claims administration for primary programs. Members can select the company which is the best fit based on service level and cost.
Liability TPAs
Workers' Compensation TPAs
For Primary Workers' Compensation (PWC) members, take a look at the Comparison of Claims Administration Services!
Vector Solutions presents the workforce management software Scheduling by CrewSense. Designed specifically for our mission-critical members (fire, law enforcement, EMS), Scheduling lets administrators coordinate schedules and oversee employee hours. Manage overtime and simplify communications with this cloud-based system. Built to be customizable and user friendly, Scheduling is offered at a discounted price. Learn more by contacting PRISM’s Risk Control department.