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Human Services Supervisor

Job Description:

ESSENTIAL FUNCTIONS: Supervises and evaluates the work of a staff engaged in determining eligibility for public assistance and providing employment services geared to the attainment of self-sufficiency; coordinates activities to ensure timely completion of tasks and projects; interviews and participates in selection of staff; provides training and staff development; ensures that staff maintains an appropriate work flow to meet department standards; develops and implements unit work goals and monitors progress toward these goals; conducts group and individual employee conferences to discuss or interpret departmental rules, regulations, policies, and procedures, and performance problems; identifies and resolves operational problems; receives and resolves employee complaints, and makes recommendations to superiors on difficult and complex personnel matters; supervises and participates in quality control; reviews case documentation for completeness and accuracy; determines and takes necessary action to correct errors; ensures compliance with applicable rules, regulations, policies, and procedures governing eligibility grant determination, employment services provisions, appeals, quality control, and other matters related to line operation of public assistance and employment services programs; provides direction and guidance in the appropriate application of policies and procedures to complex or unusual case circumstances; provides guidance in the use of various automated systems and related tools to meet processing and reporting requirements; receives and responds to inquiries from the general public including recipients and applicants; may be assigned to additional supervisory, training, and/or routine administrative responsibilities including assisting other unit supervisors in interviewing candidates for employment and making hiring recommendations to management and training new supervisors and support staff; may serve as a member of an ad hoc departmental management policy and procedure study team; prepares narrative and statistical reports; and represents the department at various committee meetings and conferences. Sit for extended periods; frequently stand and walk; normal manual dexterity and eye-hand coordination; lift and move objects weighing up to 25 pounds; corrected hearing and vision to normal range; verbal communication; use of office equipment, including computer, telephone, calculator, copiers, and FAX.

Requirements:

Any combination of training or experience that would provide the knowledge and skills to successfully perform the listed duties is qualifying. A typical way, but not required, to obtain the required knowledge and skills would be:

• A One year of experience performing duties equivalent to an Integrated Case Worker III and/or Eligibility Worker III in a California county Department of Social Services including one year of lead or supervisory experience in a social services program, or
• B Two years of experience performing duties equivalent to an Integrated Case Worker II and/or Eligibility Worker II in a California county Department of Social Services or
• C One year of experience performing duties equivalent to an Human Services Supervisor I, or
• D Three years of professional casework experience performing publicly funded vocational guidance services, employment counseling or placement work including one year of lead or supervisory experience or training in a social services program; and
• E Completion of the equivalent of 18 semester units (28 quarter units) or 18 continuing education credits in behavioral science such as sociology, psychology, counseling, vocational guidance, or any coursework related to the provision of employment services.

This required coursework may be obtained through colleges, universities, university extension, business school, or employer provided career development training, or A bachelor's degree in social work or a related field may be substituted for one year of the required experience.

Application Procedures:

Apply through government jobs: https://www.governmentjobs.com/careers/siskiyouca/jobs/3902207/human-services-supervisor