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Information Technology Support Technician I/II

Job Description:

The County of Yuba is currently recruiting for the position of Information Technology Support Technician I/II. Under general supervision, performs desktop operations system support services throughout the County such as, installs and performs minor repairs to hardware, software, and peripheral equipment; responds to employee help desk inquiries including, answering questions and resolving computer problems in person, via telephone, or from remote location; monitors and manages the County telephone systems; provides computer training; tracks inventory and performs related work as assigned. Information Technology Support Technician I is the technical entry-level classification in the computer support series. Initially under close supervision, incumbents learn County and departmental computer operations, as well as rules, policies and procedures. As experience is gained, assignments become more complex and are performed independently. This class is flexibly staffed with Information Technology Support Technician II and incumbents may advance to the higher level after gaining sufficient experience and demonstrating proficiency to meet the requirements of the next higher level. Information Technology Support Technician II is the technical journey-level classification in the computer support series, fully competent to perform all facets of the classification.

Requirements:

INFORMATION TECHNOLOGY SUPPORT TECHNICIAN I: Licenses and Certification: The ability to obtain a valid California Class C driver's license within ten (10) days of employment; maintain license throughout employment.

MINIMUM: Equivalent to graduation from high school, 15 relevant semester units of completed college coursework or relevant post-high school technical coursework and two years of relevant desktop computer operations, telephone systems, or geographic information systems experience. A list of the coursework must be submitted with application. Candidates with strong experience who lack the education are encouraged to apply.

PREFERRED: In addition to the minimum, additional relevant desktop computer operations experience in a public agency setting.

INFORMATION TECHNOLOGY SUPPORT TECHNICIAN II: Licenses and Certification: Prior to completion of probationary period, successfully complete and maintain a CompTia A+ Certificate or Mitel Enterprise Manager depending on the area of assignment. MINIMUM: 30 relevant semester units of completed college coursework or equivalent relevant post-high school technical coursework and three years of relevant desktop computer operations, telephone systems, or geographic information systems experience; or one year of experience at a level equivalent to the County's class of Information Technology Support Technician I level. A list of the coursework must be submitted with application. Candidates with strong experience who lack the education are encouraged to apply.

PREFERRED: In addition to the minimum, an Associate's Degree from an accredited college or university in Computer Science or Management Information Systems and additional relevant computer operations or telephone systems experience preferably in a public agency setting. Work Environment: May be required to work evenings, weekends and/or holidays as directed. May at times be exposed to loud noise levels. However, noise levels are typically quiet. Special Requirements: Minimally qualified applicants are required to successfully pass a detailed background investigation which may include Live Scan fingerprinting, and must provide a DMV print out prior to hire. The selected applicant must obtain a valid California Class C Driver's license within ten days of employment and maintain throughout employment and perform disaster services activities pursuant to Government Code 3100-3109.

Application Procedures:

An official Yuba County employment application must be submitted by final filing deadline. Applications must include supplemental questionnaire, copies of valid license(s), certificate(s) and college transcripts and/or diploma. Incomplete applications may be disqualified from further consideration.

TO APPLY: ONLINE APPLICATION: Applications may be submitted online through CalOpps. Click on the Apply for Job button above to complete the Yuba County employment application and Supplemental Questionnaire.

OR HARD COPY APPLICATION: You may access a hard copy of the Yuba County employment application and Supplemental Questionnaire by visiting our website at http://www.yuba.org. Our applications are available in a Microsoft Word format or fillable PDF, or you may pick up these materials in our office located 915 8th Street, Suite 113, Marysville, CA 95901. Hard copies of applications can be submitted to our office in person, by U.S. Mail or by fax at 530-749-7864. Applications must be received by the final filing deadline; postmarks or applications received after the final filing deadline will not be accepted. All applicants will be given written notice regarding the status of their application and selection procedures. The County prefers to communicate via email, if provided, to expedite communication. It is also recommended that applicants review their SPAM mail daily as to not miss any important communication from the County. Communications are sent from two mail servers; Yuba@CalOpps.org and @co.yuba.ca.us. Applicants are responsible for notifying the County of any changes to their contact information, including but not limited to e-mail addresses, mailing addresses, primary and secondary telephone numbers. (Note: All diplomas or degrees must be from an accredited college or university. To obtain information regarding accreditation, refer to the US Department of Education Office of Post Secondary Education at: http://ope.ed.gov/accreditation/search.aspx)