Resources

Retirement Benefits Services Manager

Job Description:

Reporting to the Assistant CEO/Chief Legal Counsel for SCERA, the Retirement Member Services Manager oversees SCERA's Member Services Section, supervising staff who provide customer service to the active members of the retirement plan.

The position serves as a working manager, currently with three direct reports, and will focus on enhancing SCERA's customer service model for active, deferred, and transferred members, from date of hire to retirement. This position will also be responsible for supporting the development of the team through focused training and coaching to ensure they have the skills and resources needed to deliver high-quality service.

Other duties include overseeing eligibility for service and disability retirement, service purchases, and other retirement related transactions, managing the disability retirement application process, collaborating with management on policy and strategic direction of the plan, counseling members, interpreting, and applying regulations and laws governing retirement benefits administration, and supervising the maintenance of retirement records and the calculation of monthly benefit payments.

The ideal candidate will not only provide a supervisory presence but also possess strong leadership skills, fostering a culture focused on serving members, and continuous improvement. They will possess excellent communications skills, a collaborative work style with the ability to build consensus, strong personnel management skills, and the ability to create a cohesive team and support career growth.

https://www.governmentjobs.com/careers/sonoma/jobs/4752209/retirement-benefits-services-manager